How We Work
Letoon's Manifesto of Intervention:
Reading the Structure, Preserving the Heritage
The first question we are most frequently asked in restoration projects is: "Which product should we use?"
At Letoon, we don't start with that question. Because restoration isn't just a matter of choosing the right product; it's a technical process that requires correctly understanding the structure, the surface, and the root of the problem. Letoon approaches the relationship between surface, material, and application as a holistic system in structures of varying scales and qualities, from cultural heritage buildings to contemporary architectural projects.
In this section, we will explain how we work at Letoon Architecture, why we don't offer the same solutions for every project, and why we don't just provide suggestions but take responsibility for the process and the outcome.
We start by reading the problem, not the product.
At Letoon, no project begins by simply suggesting standard products from a catalog at a desk. First, we read the surface. We try to understand the structure. We identify where the problem originates.
Surface Symptoms
The deterioration you see on a surface is often a symptom, not the result, of the actual problem.
- Salting → It's not just salt.
- Humidity → It's not just humidity.
- Biological formation → It's not just a matter of cleanliness.
Correct Diagnosis
A sound decision cannot be made without understanding what kind of interventions the structure has undergone in the past, what materials it has been in contact with, and how it has been used. That's why we first diagnose the problem. Because a wrong diagnosis can render even the best product unsuccessful.
Technical Strategy Tailored to Each Project
One of Letoon's distinguishing features is this: We don't offer standard solutions. We don't sell standard products. Every structure, every surface, every problem is different.
WE DESIGN SYSTEMS, NOT PRODUCTS.
Any intervention made without systems thinking will be short-lived. That's why we develop a strategy for each project that seeks answers to the following questions:
The Right Technology and Responsibility
Letoon works with strong brands such as KEIM, EVONIK – Protectosil, ECOTERA and BAUTERA. But for us, it's not about the brand. It's about finding the right technology, the right material, and the right surface.
Not every surface can handle the same technology or the same standard catalog product. Therefore, we don't just offer suggestions. We select the right technology, the right materials, recommend the right system, and take responsibility for the outcome.
We make a difference in the field, not in sales.
Process Management
For us, the process truly begins not when the offer is made, but when implementation starts. We don't just sell a product and walk away. Because we know that even the right product, if implemented incorrectly, will fail.
Field Emphasis
- Pre-application technical guidance
- Control at critical stages
- Monitoring of dosage, method and application technique.
- One-on-one communication with the practitioner.
PHILOSOPHY OF WORK
Letoon accurately analyzes the surface problem, designs the right integrated solution system, and ensures the desired result.
- ❌ Fast selling
- ❌ Standard prescriptions
- ❌ Short-term solutions
- ✅ Technical analysis
- ✅ Systems approach
- ✅ Long-lasting performance
- ✅ Responsibility in the field
